No Matter Where You Go… There You Are.

Last updated: 1 December 2025

Thank you for shopping at NerdWare Studios. We want you to love the nerdy, geeky, gloriously weird things you bring into your space. If something isn’t right, this page explains how we handle returns, exchanges, and refunds.

1. Eligibility Window

Unless otherwise noted on a specific product page:

  • You may request a return or exchange within 30 days of the delivery date.

  • After 30 days from delivery, we’re generally unable to offer a refund or exchange.

2. Condition of Items

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It should be in the original packaging, with all tags, inserts, and accessories included.

  • We may refuse or reduce a refund if the item shows signs of use, damage, or missing parts not due to our error.

3. Non-Returnable Items

Because of the way we produce and customize our goods, some items are not eligible for return or refund, except in cases of damage or defect:

  • Custom or personalized items (including custom engraving, names, dates, or made-to-order designs)

  • Digital items (downloadable files, printables, etc.)

  • Gift cards

  • Clearance / final sale items (marked as “Final Sale” on the product page)

If you have questions about whether a specific item is returnable, please contact us before ordering.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged in shipping

  • Defective

  • Not what you ordered (wrong item, size, design, etc.)

Please contact us at bignerd@nerdwarestudios.com within 7 days of delivery and include:

  • Your order number
  • A short description of the issue
  • Clear photos of the item and any damage or misprint

Once we review your request, we will typically offer one of the following:

  • A replacement of the same item

  • A store credit

  • A full or partial refund to your original payment method

We reserve the right to determine the best resolution based on the specific situation.

5. How to Start a Return

To start a return, please contact us at bignerd@nerdwarestudios.com with:

  • Your full name

  • Order number

  • The item(s) you’d like to return

  • The reason for the return

If your return is approved, we will provide:

  • Return instructions

  • The return shipping address (and, if applicable, a return shipping label)

Do not send items back without contacting us first, as unapproved returns may not be accepted.

6. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item):

  • You are responsible for the cost of return shipping.

  • Shipping costs are non-refundable.

If the return is due to a mistake on our end:

  • We will cover reasonable return shipping costs or provide a pre-paid label, where applicable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email to confirm:

  • That we’ve received your returned item

  • Whether your refund has been approved or partially approved

If approved:

  • Refunds will be processed to your original method of payment (or store credit, if requested).

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

If only a partial refund is granted (e.g., item not in original condition, shows signs of use, or is missing parts), we’ll explain the reason before processing.

8. Exchanges

We are happy to exchange items when possible, particularly for:

  • Size exchanges (where applicable)

  • Replacement of defective or damaged items

Because many NerdWare Studios products are made-to-order or produced in small runs, available stock may be limited. If an exchange is not possible, we may offer:

  • A refund, or

  • Store credit toward another item

To request an exchange, contact us at bignerd@nerdwarestudios.com with your order number and details.

9. Late or Missing Refunds

If you haven’t received a refund after we’ve confirmed it was processed:

  • Double-check your bank or credit card account.
  • Contact your credit card company or bank; it may take some time before a refund is officially posted.

If you’ve done all this and still haven’t received your refund, please contact us at bignerd@nerdwarestudios.com and we’ll help track it down.

10. International Orders

For orders outside the United States:

  • Customs fees, duties, and taxes are non-refundable.

  • Return shipping costs may be higher and remain the responsibility of the customer unless the return is due to our error.

11. Contact Us

If you have any questions about this Refunds & Returns Policy, please reach out:

Email: bignerd@nerdwarestudios.com
Website: https://www.NerdwareStudios.com

We’re a small, fandom-obsessed shop, and we genuinely want you to be happy with what you get from us. If something’s off, please give us a chance to fix it.

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